Sep 3

Autumn Reminders!

We here at Your Pet Space are so pleased that we had such an awesome Summer, thanks to our amazing clients!

In just a few short days we will be joining our pet loving allies at the Las Cruces Pet Expo.  We hope to see all of you there!

Our Harry Potter themed Bark to School is also proceeding well–did you hear that the Griffindogs have the best score so far?  (Really, was there any doubt?)  We’ll be holding a Pre-Qualifier soon for the Dogwarts School Competition–more info to come on who will be going to the Finals!

Since boarding has slowed but the Holidays are right around the corner, we’d like to take this time to let new clients know some of the ins and outs of YPS, as well as post some reminders for regular clients.

Daycare Scheduling–Did you know you have selected the only pet care facility in three states that is PACCC Certified in a cage free environment?  (Go, you!)  In observing best supervision practices, we schedule our daycare staff in a ratio of 1 person for every 7-10 dogs in play.  Please help us keep everyone safe by doing the following:

  1. Preschedule your dog(s) as far out as possible.  If you are more comfortable with speaking to us rather than using our online scheduling, just let us know when you next stop in which days and times we should expect your dog on a regular basis.  (It’s a good idea to do this even if you think we know.)
  2. Give us at least 24 hours notice of changes whenever possible.  If you make a reservation and can’t keep it, please inform us–especially on holidays! If you need to come in the next day, try to let us know as soon as you know.
  3. When scheduling transport or grooming, we may need as much as 4-5 days notice.  You can always ask, but be aware you might need another alternative if we are booked.

After hours checkout/checkin. We are proud to offer longer hours than any other facility in town! However, should you request drop off or pickup even further outside of our normal hours, we can do this for a $10 fee, with prior notice. (This applies to early/late daycare as well as boarding). We do not allow extended check in/out earlier than 6am or later than 8pm on any day, for the comfort of our boarding guests. At our discretion, we may allow an exception to the after hours checkin/out policy.  Also, for the comfort of our daytime guests, please remember that we are closed daily for Doggy Naptime from 12 to 3pm.

All boarding deposits (50% of the cost of the stay) are due 7 days ahead of your checkin date. If you have not heard from us after the initial “reservation made” email is sent, know that your reservation is NOT CONFIRMED until we receive your deposit, and the space may be given to someone else if not paid. (This is very likely to happen this Holiday season, as we became full on certain days this summer.) Lately, we’ve been so busy, we haven’t been able to keep up with all the reminder e-mails, and are working on a way to automate this process. In the meantime, please call us to make payment or stop by as soon as you can to ensure you are confirmed. Keeping a credit card securely on file with us is often utilized by our clients–so let us know if this is a good option for you.  And don’t forget the additional 5% discount we offer for cash payments!

If you schedule a reservation within less than 7 days, your deposit is due immediately. At our discretion, we may allow payment at checkin. But this is not our usual policy, and we reserve the right to collect a deposit immediately for any stay or refuse the booking.

No refund for early return.  No refund of deposits.  Once a deposit is paid, if you must cancel the stay we will hold any paid deposit on file against future service (you do not lose it, but it is not refunded.)  Also, because we understand you want to pickup your pet as soon as possible, we are the only facility in town to offer checkout of your dogs every day of the week with relaxed hours. However, we do not provide refunds if you choose to arrive early for your pet, as it’s likely we turned down someone else booking that same space when it was reserved for your dog.  At our discretion, we may allow an exception to the no refund policy.

Also please realize that all our discounts are a return courtesy offered to those clients that courteously pay their deposits and daycare in advance–and will no longer be offered for partial or late payment.

We are looking forward to a lovely fall and glorious Holiday Season following!  Thanks so much once again for placing your trust in Your Pet Space.

Dave and Joy

About the Author:

joy
Joy Jones is one of the owners at Your Pet Space, Inc.

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