Please make note of the following:
All boarding deposits (50% of the cost of the stay) are due 7 days ahead of your checkin date. If you have not heard from us after the initial “reservation made” email is sent, know that your reservation is NOT CONFIRMED until we receive your deposit, and the space may be given to someone else if not paid. (This is very likely to happen this season, as we are already becoming full on certain days.) Lately, we’ve been so busy, we haven’t been able to keep up with all the reminder e-mails, and are working on a way to automate this process. In the meantime, please call us to make payment or stop by as soon as you can to ensure you are confirmed. Keeping a credit card securely on file with us is often utilized by our clients–so let us know if this is a good option for you.
If you schedule a reservation within less than 7 days, your deposit is due immediately. At our discretion, we may allow payment at checkin. But this is not our usual policy, and we reserve the right to collect a deposit immediately for any stay or refuse the booking.
No refund for early return. No refund of deposits. Once a deposit is paid, if you must cancel the stay we will hold any paid deposit on file against future service (you do not lose it, but it is not refunded.) Also, because we understand you want to pickup your pet as soon as possible, we are the only facility in town to offer checkout of your dogs every day of the week with relaxed hours. However, we do not provide refunds if you choose to arrive early for your pet, as it’s likely we turned down someone else booking that same space when it was reserved for your dog. At our discretion, we may allow an exception to the no refund policy.
After hours checkout/checkin. We are proud to offer longer hours than any other facility in town! 🙂 However, should you request drop off or pickup even further outside of our normal hours, we can do this for a $10 fee. (This applies to early/late daycare as well as boarding). We do not allow extended check in/out earlier than 6am or later than 8pm on any day, for the comfort of our boarding guests. At our discretion, we may allow an exception to the after hours checkin/out policy.
Extra Meals. We request that all boarded dogs arrive with their own food. However, should your dog run out of food or the stay is unexpectedly extended, we can provide food at the cost of $1 per meal. Should your dog require special food, we can shop for it and you will be billed the cost of the food itself, plus a trip charge to have someone bring it.
No Call/No Show. In the event you do not call us to cancel or do not show for any reservation, the next booking must be paid in full on the day it is reserved.
Thanks in advance for helping Your Pet Space remain consistant with Best Financial Practices!
Dave and Joy